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Customer Service Applications Manager for Mississauga, Ontario Canada

22/10/2019
Join Halton Canada's Team as a Customer Service Application Manager. The Customer Service Manager will supervise and coordinate the activities of the Customer Service team while performing Customer Service Duties

SUMMARY OF POSITION:

Reporting to the Director, SBU, the Customer Service Manager will supervise and coordinate the activities of the Customer Service team while performing Customer Service Duties.
 

DUTIES AND RESPONSIBILITIES:

Duties may include the following. Other duties may be assigned as deemed necessary to support quality goals and objectives
  • Coordination of schedule and assignment of responsibilities to Customer Service support coordinators
  • Manage total work flow within department to ensure all customers get appropriate attention as is expected from established bench marks
  • Determine specific team assignments for work activities as well as special projects
  • Effectively communicate with the CS department as well as other departments, managers, co-workers and customers to coordinate needs, assist with issues and find resolutions
  • Provide updated information to the Customer Service Department concerning the company, products, pricing, procedures, etc…
  • Accountability for on-going individual and team development plan
  • Creation and analysis of reports on department criteria, monthly production and others as requested
  • Assist sales with technical issues and pricing on custom products
  • Ability to manage as well as carry out departmental job specific duties and responsibilities
 
WORKING ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing this duty an employee may be exposed to, but not limited to, the following:
  • Moving mechanical parts
  • Forklifts and skid traffic
  • Sharp edges
  • Welding flash
  • Hot surfaces
  • Heated and cooled work areas
 

KNOWLEDGE & SKILLS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Working knowledge/experience of H.V.A.C. and Electrical is an asset
  • AutoCAD knowledge as asset
  • Ability to apply concepts of basic algebra and geometry
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to read and speak English
  • Possess both written and oral communication skills appropriate to a workplace environment
  • Ability to effectively present information and respond to questions from subordinates, groups of managers, clients, customers, and the general public
     

EDUCATION & EXPERIENCE REQUIRED:

  • Associate Degree or higher in a Business-related discipline or equivalent of 3-5 years industry experience that includes 1-2 years of supervision
  • A firm understanding of Halton's products and processes along with a good understanding of the Foodservice Industry
  • Clear understanding of computers and ability to navigate various software packages including:  Navision, Outlook, Microsoft Office, AutoCad and Halton HELP, HIT and HDV software
 
For more information, please contact
Lori Pink
Human Resource Manager, Halton Canada