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Customer Service Coordinator - Mississauga, Ontario, Canada

26/09/2017
Our Customer Service Coordinator will Coordinates and interacts with Sales, Engineering, Manufacturing, Shipping, and Service Departments.

Customer Service Coordinator - Mississauga, Ontario, Canada

SUMMARY OF POSITION:

Reporting to the Customer Service Manager, the Customer Service Coordinator will work on the day-to-day details of the Customer Service Department. This includes various levels of external & internal customers, daily administration of project files, quoting, technical applications & support, continual processing of orders/releases and monitoring throughout the project and production cycle. Coordinates and interacts with Sales, Engineering, Manufacturing, Shipping, and Service Departments.


DUTIES AND RESPONSIBILITIES:

  • Processes new orders, including preparing them for order entry, creating project files, and organizing their release to production via field reps, dealers, telephone, mail, fax and electronically
  • Prepare new and revised quotes from specifications and drawings, or customer requests.
  • Confer with customers and engineers to assess equipment needs and to determine system requirements
  • Prepare new and revised product selection (HELP & HEAT) as directed by customer or field Sales.
  • Act as Sales backup when Sales persons are travelling
  • Develop relationships with Architects, Consultants, Mech. Engineers, Dealers and Reps
  • Edits, prepares, or coordinates preparation of AutoCAD shop drawings as required for each job
  • Works with manufacturing to determine delivery dates and coordinates shipment of manufactured products
  • Collaborate and support sales teams to understand customer requirements and promote the sale of proposal responses and industry-specific solutions.
  • Develop, present, and respond to proposals on specific customer requirements including industry specific solutions in a timely manner.
  • Occasional travel as required to customer or vendor events  
  • Coordinates project shipments & logistics


WORKING ENVIRONMENT:

Work is accomplished in a recently renovated office setting. Position will interact with internal associates at all levels, consultants, dealers, rep network, end users and National Account contacts. Occasional travel may be required for various trade shows and other events as required.


KNOWLEDGE & SKILLS:

  • Strong organizational, time management skills and detail oriented
  • Excellent oral and written communication skills in the English language
  • Ability to handle multiple tasks, while working with minimum supervision in a fast paced environment
  • Process and detail orientated, reliable and flexible when dealing with variety of tasks
  • Working knowledge/experience of H.V.A.C. and Electrical is an asset
  • AutoCAD experience
  • Strong team player who interacts well with all levels of the organization; (management and peers)
  • Fully capable with the Microsoft Office Suite of Products

 

EDUCATION & EXPERIENCE REQUIRED:

  • College Degree/Certificate/Diploma and/or related experience or training (preference given to Business / Engineering / Mechanical /Electrical Streams).
  • Previous Customer Service (Inside Sales) experience would be an asset.
For more information or send your resume to:
Matylda Comella
Human Resources Director
matylda.comella@halton.com


Halton values diversity and is an equal opportunity employer. Halton is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.