Halton ventilation systems should only be serviced by "Certified" Halton Service Agents. Certified Agents are factory trained to handle any field issues that may occur and will use only Halton Authorized replacement parts. Halton maintains a nationwide group of Certified Agents that are trained and ready to serve your needs, this group of service agents are committed to the Halton program of service, the cornerstones of this program are:
Structured maintenance is the key to ensuring the Halton VentilationSystem that you have purchased will continue to operate with years of trouble free service and will provide lasting value to the restaurant operator. Halton can provide an Authorized Service Agreement that will ensure that your equipment has the required scheduled maintenance and that only authorized replacement parts are used.
Our Certified Agents are continually audited to ensure that they uphold the Halton values of Honesty, Integrity and Efficiency. These values play a very important role in the day to day operations of the Halton factories and we want these same values in the service companies that we use. It is important to us that you have a reliable and trustworthy service group to perform after the sale service. You purchased the best ventilation system on the market and Halton's Service Network wants to keep it running at its best for years to come, our Certified agents are continually trained, audited and graded and are contractually bound to ensure that they provide only the best.
Our Service Agents are Certified through structured factory training and are continually updated on new or re-engineered equipment through factory notifications and service bulletins. Training is conducted in our factories with mandated re-training every two years. Frequent field audits of our certified agents are conducted by factory personnel, also surveys are conducted via phone interviews with customers who have used our services. This and other information is used in a grading system developed by Halton which was designed to ensure that the agents we use are the best in the industry.